I’ve Lost My New PIN

If you don't have the new PIN issued to you after Combining, Splitting or Converting a voucher you should contact Ukash Customer Services. They will ask you for the original Ukash PINs so that they can obtain the new PIN for you. Please note that you will be asked to wait 7 days before receiving the PIN details and you may be asked for additional information to prevent fraud.

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Smart Voucher Limited. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. This regulation has been passported to all other countries in which Smart Voucher Ltd operates, with approval from the relevant local regulator. Smart Voucher Ltd (trading as Ukash) FSA register number: 900007, Company Number 4202050 registered in England & Wales at 5-7 Tanner Street, London, SE1 3LE, UK.

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