We want to ensure that all your experiences of Ukash are easy,
safe and convenient. So we've put together some hints and tips to
keep your Ukash safe!
Ukash works just like cash. Giving your Ukash voucher code to
someone you don't know or a merchant that is not approved by Ukash
puts you at risk of losing your money. The best way to protect
yourself from being a fraud victim is to be aware of scams and
guard your Ukash voucher like cash! Transactions cannot be
reversed, so only give the voucher code to approved Ukash
merchants.
- Treat your Ukash voucher code just like cash
- Only use Ukash with merchants listed at the Ukash website
- Never use Ukash to pay for items purchased from classified ads
or give the voucher code to anyone else
- Only Combine, Split or Convert your
vouchers using Ukash Tools
- Never email your Ukash voucher code or give it to anyone over
the telephone
Spend Ukash Safely
When spending Ukash only enter your voucher number at a secure
site that's listed on the Ukash website. If you're not sure if a
website is genuine check the 'Where to Spend' section of the Ukash
website or contact Ukash Customer Services before entering your
voucher number. Look for the 'padlock' icon on the screen and check
that the website address begins https.
Simple Steps to Keep your Ukash Safe
Never email your 19-digit Ukash voucher code and value to
anyone. Ukash Customer Services will only ever ask you for the last
6 digits of your Ukash number when resolving a query.
Report a Fraudulent Site
If you believe that you are a victim of fraud you should report
it to your local police.
In the UK you can also call Action Fraud on 0300 123 2040 or
report a fraud online at http://www.actionfraud.org.uk/report_fraud
If you believe a site is fraudulent contact Ukash and we will
investigate.
Money exchange websites
Beware of websites offering to provide Ukash in exchange for any
other form of payment. Ukash cannot guarantee that voucher codes
obtained from unofficial exchange websites are genuine. Only get
Ukash from official Ukash issuing partners. Check the 'Where to Get' section to see official
Ukash issuers.
Genuine Ukash websites
Some websites have appeared with Ukash in the URL. We will
always take action against this abuse of our brand and
trademarks.
These are the only official Ukash website URLs:
www.ukash.com
www.ukash.es
www.ukash.co.uk
www.ukash.de
www.ukash.co.za
www.ukashneo.com
www.ukashair.com
www.ukashbusiness.com
Never be tempted to provide Ukash voucher codes to any other
sites claiming to be Ukash.
Common Types Of Fraud
Ebay
Ukash is not currently accepted as payment at eBay; DO NOT give
out Ukash voucher details to any eBay sellers claiming to accept
payment by Ukash.
Holiday scams
DO NOT send Ukash to anyone claiming to be able
to sell your timeshare or offering holiday bonds. They will ask you
to send them a fee in the form of a Ukash voucher code by email or
over the telephone. This is a fraud and you will lose your
money.
Mystery shopping jobs
Fraudulently placed advertisements appear in some newspapers and
online offering cash in return for your opinion on Ukash. You will
be asked to get a Ukash voucher and send the voucher code, along
with your feedback on the process, in return for payment. DO NOT
RESPOND - you will not be paid or any payment made will itself be
fraudulent and subsequently reversed.
Money mule schemes
Money mule schemes work by advertising jobs either in emails or
on web sites. Once you've accepted the job you'll be asked by your
new employer to receive some money into your bank account. This
money will have been stolen from another victim's bank account. You
are then asked to get Ukash with this money, keeping a 'commission'
for yourself and then to send the voucher codes to your new
employer. The vouchers are then used by the fraudulent employer but
the stolen funds previously transferred into your bank account,
including any 'commission', will be claimed back by the victim's
bank.
Beware that ACCEPTING THESE FUNDS INTO YOUR BANK ACCOUNT IS A
CRIMINAL OFFENCE under anti money laundering laws and you will lose
all of the money received.
General Tips on Staying Safe Online
Secure Site
You should only ever carry out confidential transactions over
secure internet connections.
There are two ways you can see if you have a secure
connection:
1 The first few characters of the web address in your address
bar will change to https - the 's' stands for secure.
2 You'll see a little padlock icon, in the locked position,
appear in the top or bottom right-hand corner of your screen.
'Phishing' Emails
Don't be fooled; emails and websites might not be what they
seem. You may receive emails or be directed to websites that ask
you to enter your personal information. The aim of many of these
email scams is to take you to websites that may look genuine but
are set up to collect personal or financial information.
If you receive an email that asks for your personal information,
do not click on any link or provide any details; a genuine company
will not ask for these details by email.
Protect your computer
Install anti-virus, anti-spyware and firewall software on your
computer and keep it up to date.
Never open email attachments if you don't know who they're
from
Find out more information on staying safe at sites such
as GetSafeOnline orwww.microsoft.com/protect