Can I Get A Refund?

You can request a refund if your Ukash is still valid and unused except in Brazil and South Africa. Ukash issued in South Africa or Brazil cannot be refunded due to Reserve Bank regulations.

Complete the Consumer Refund Application Form and send it with a copy of the original Ukash voucher receipt to Ukash to the address or fax number on the form.

Refunds can be requested up to 7 years after vouchers are issued, subject to fees. See Ukash Terms and Conditions for more information.

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Smart Voucher Limited. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. This regulation has been passported to all other countries in which Smart Voucher Ltd operates, with approval from the relevant local regulator. Smart Voucher Ltd (trading as Ukash) FSA register number: 900007, Company Number 4202050 registered in England & Wales at 5-7 Tanner Street, London, SE1 3LE, UK.

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