Checking Your Ukash

If you get Ukash in a shop it's important that you check it BEFORE leaving the shop. If there is anything wrong with the PIN, value or currency the shop can only replace it before you leave the shop and before any further Ukash is issued from the terminal.

 

In PayPoint locations in the UK and Ireland you should check that you have not been issued an Age Restricted (under 18) voucher if you wish to spend on 18+ websites. These will have PINs that begin 633718401 or 633718427.

 

If you have left the shop the shopkeeper cannot exchange or refund the Ukash in any circumstances and you must contact Ukash Customer Services.

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Smart Voucher Limited. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. This regulation has been passported to all other countries in which Smart Voucher Ltd operates, with approval from the relevant local regulator. Smart Voucher Ltd (trading as Ukash) FSA register number: 900007, Company Number 4202050 registered in England & Wales at 5-7 Tanner Street, London, SE1 3LE, UK.

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