If you are trying to pay with Ukash and it won't work then check
these possible reasons first before contacting Ukash Customer
Services:
Is the system working? - Occasionally the Ukash payment system
or the merchant's own cashier system will be unavailable due to
maintenance, technical or network reasons. Check for any messages
at Ukash.com or on the merchant's website regarding system
'downtime'. If this could be a reason try the site again later.
Check the Use By date - All Ukash has an Use By date so please
check that your Ukash is still valid. Please note that Ukash issued
from PayPoint terminals in the UK and Ireland shows the Use By date
in the format YYMMDD.
Is it unused? - You can only use Ukash once so please ensure
that the details you are using haven't been used before.
Which number? - You should enter the 19-digit Ukash PIN. The
Ukash PIN is the number that starts 633718. Please enter all 19
digits without spaces. In some countries only the last 16 digits of
the Ukash PIN are shown, starting with 718. Enter 633 followed by
the 16 digits shown.
Entering the value - Enter the value as it's shown on your
Ukash voucher. Enter the value with a dot (.) not a comma (,) e.g.
Fifteen Euro & ninety nine Cents should be entered as 15.99
Always enter the value as shown - Even if you are making a part
payment it is important that you always enter the Ukash value shown
on the voucher, not the value that you wish to pay. The system will
automatically create 'Ukash Change' for you.
Do not enter the currency - The system will automatically
recognise the currency from the PIN that you enter.
Merchants in South Africa - If you have a voucher issued in
South Africa in Rand it can only be spent on merchant websites
based in South Africa. These vouchers will always have a Ukash PIN
that begins 633718150. Merchants in South Africa are listed here.
Merchants in Brazil - If you have a voucher issued in Brazil it
can only be spent on merchant websites in Brazil. These vouchers
will always have a Ukash PIN that begins 633718192. Merchants in
Brazil are listed at http://www.ukash.com/br/pt/where-to-spend.aspx
Age Restriction - Some merchant websites will not accept payment
by Age Restricted Ukash. In the UK and Ireland Ukash issued from
PayPoint may be Age Restricted. These will have PINs that begin
633718401 or 633718427. If you have an Age Restricted PIN that was
incorrectly issued you can request a replacement by contacting.