FAQs Quick JumpWho is eligible for an UkashOut Card Account?What is an UkashOut Card Account?Where I can use my UkashOut Card Account?How do I activate my Card?How long does the Card take to arrive?What do I do if my Card is lost or stolen?What happens when my Card expires?How do I request an Online Statement?How do I change my Password?How do I update my personal details?What documentation is required to open an Account?How do I Close my Account?How do I Deposit funds?How do I Withdraw funds?Can I Transfer funds?
An UkashOut card is issued by invitation only by CSC24Seven.com, on behalf of Smart Voucher, trading as Ukash.
To be eligible for an UkashOut card account, you must be over 18.
An UkashOut card is a physical card that you can use to withdraw funds worldwide from ATMs or make purchases at retail locations, physical or virtual, wherever you see the MasterCard® logo
You can withdraw funds worldwide at ATMs or make purchases at retail locations, real and virtual, displaying the MasterCard® or EziPay Logos.
You can only activate your ATM card once you have received it via the post. The time a card takes to reach you will depend on the postal system in your country of residence but 7 to 14 days is a reasonable expectation for delivery to a European country.
The time that a card takes to reach you will depend on the postal system in your country of residence. 7 to 14 days is a reasonable expectation for delivery to a European country.
Should you not receive your ATM card within the specified time and would like to follow up on its delivery please contact the UkashOut Helpdesk Team at Service@ukashout.com.
UkashOut provides a 24 hour Support and Card cancelation service should your card get lost or stolen:
24-Hour card cancellation service numbers:
You can also cancel your card via the UkashOut website:
Before your card expires, you will receive an email notification to confirm if you would like a new ATM card. If you respond 'Yes', the ATM card will automatically be re-issued and posted to you.
All online statements are FREE.
To request a free statement:
Should you wish to update your personal details (e.g. physical address) we will require a recent utility bill, no older than 3 months, confirming first name, last name and your new address details. Please submit documents to the UkashOut Helpdesk Team at Service@ukashout.com.
To activate your UkashOut card account, we will require the following documentation:
Please submit the documents to the UkashOut Helpdesk Team at Service@ukashout.com.
Your UkashOut card account is reloadable and can be topped-up with Ukash vouchers. To see how you can obtain an Ukash voucher, please visit www.ukash.com/get (Not operated by CSC24Seven.com).
Once you have your Ukash voucher:
If you have any problems with making a Deposit contact our UkashOut Helpdesk Team at Service@ukashout.com.
You can use the funds from your UkashOut account wherever you see the MasterCard logo both online and in retail stores.
In addition, you can withdraw funds at over 1 million ATMs worldwide.
To see any fees related to these transaction-types, please visit www.ukashout.com
If you have any problems with making a Transfer contact our UkashOut Helpdesk Team at Service@ukashout.com
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Email:
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By registering, I agree to the Ukash Terms and Conditions
Smart Voucher Limited. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. This regulation has been passported to all other countries in which Smart Voucher Ltd operates, with approval from the relevant local regulator. Smart Voucher Ltd (trading as Ukash) FSA register number: 900007, Company Number 4202050 registered in England & Wales at 5-7 Tanner Street, London, SE1 3LE, UK.
Note: If you are under 18, please choose from any of the following categories: shopping, entertainment, travel, internet calling or games. The following websites are only suitable for 18+.