Your questions

Ukash air questions quick jumpWhat is Ukash air?How can I top up someone’s prepaid phone in another country?Who can send airtime?Who can receive Ukash air top up?Which operators do you support in the destination / recipient’s countries?Is Ukash air available 24/7?Do you charge any transaction fees to the sender or recipient?Will I be charged if the airtime top up was unsuccessful?Is there a limit as to how many airtime top ups I can do in any given time period?Can I send airtime to someone in my own country?What happens if I enter the wrong destination mobile number?What happens if I want to buy airtime which costs less than the value of my Ukash voucher?Will the change be in the same currency as my original voucher?How long does it take airtime to be sent?Does the recipient get the credit immediately?Can the recipient start using the sent airtime immediately?Which countries can I top-up mobile airtime to?I received an error message saying “Operator not supported”. What does this mean?I received an error message saying “Monthly limit exceeded”. What does this mean?

• What is Ukash air?

  Ukash air is a Ukash product offering that allows consumers to use their Ukash voucher to top up prepaid mobile phones of friends, family and colleagues in many countries around the world - outside the one in which the sender resides.

• How can I top up someone’s prepaid phone in another country?

  It is very easy. Simply choose the country from drop down menu here, fill in the rest of the recipient's prepaid mobile number, choose the amount you wish to top up and enter your Ukash voucher number to pay. The recipient will be notified via SMS and instantly credited the airtime credit you sent.

• Who can send airtime?

  Anybody with a valid Ukash voucher can send airtime with Ukash air.

• Who can receive Ukash air top up?

  Anyone who has a prepaid mobile phone with a supported operator in a country Ukash air is available. The list of countries is in the drop down menu here.

• Which operators do you support in the destination / recipient’s countries?

  Bangladesh (+880): AKtel bangladesh, Banglalink, GrameenPhone
  Brazil (+55): OI Brazil, TIM Brazil, Vivo
  Cameroon (+237): Orange Cameroon
  China (+86): China Mobile, China Unicom
  Colombia (+57): Comcel, Tigo, Movistar
  Egypt (+20): Mobinil, Etisalat, Vodafone Egypt
  Indonesia (+62): Axis, Excelcom, Indosat IM3, Indosat Mentari, Indosat Starone, Telkom Flexi, Telkomsel KartuAS, Telkomsel Simpati
  India (+91): aircel, airtel, BSNL, IDEA, Reliance India, Tata cellular, Vodaphone
  Jordan (+962): Umniah
  Kazakhstan (+7): Activ, Beeline, Neo
  Laos (+856):  Tigo Laos
  Malaysia (+60): Celcom, Digi, Maxis
  Mexico (+52): Iusacell, Movistar, Telcel, Unefon
  Nepal (+977): Mero Mobile, Nepal Telecom
  Pakistan (+92): Ufone, Warid
  Peru (+51): Claro
  Philippines (+63): Globe Telecom, Smartgold, Sun
  Russia (+7): Acos, Baykalwestcom, Corbina Telecom, Eniseytelecom, Beeline, MetrotelKazan, Moscow, Motiv, MTS, Nizhegorodskaya Sotovaya, SMART, Tatinkom, Tele2, Sotovaya, Ulianovsk
  Sri Lanka (+94): Dialog
  Turkey (+90): Vodafone Telsim
  Venezuela (+58): Digitel, Movilnet, Movistar
  Vietnam (+84): EVN Telecom, Vinaphone, Mobifone, S-Fone, Viettel Mobile

• Is Ukash air available 24/7?

  Yes, you can top up your friends' and family's mobile phones at any time.

• Do you charge any transaction fees to the sender or recipient?

  No. The cost you see associated with the airtime product you select is the only cost you will have to pay. There are no hidden fees.

• Will I be charged if the airtime top up was unsuccessful?

  No. If top up was unsuccessful, you will receive a new Ukash voucher code for the full amount you paid.

• Is there a limit as to how many airtime top ups I can do in any given time period?

  Although Ukash does not impose any limits on Ukash air, some operators may. If the recipient's operator has placed such limits and those are reached, you will receive an error message saying "Daily limit exceeded" and you will not be charged.

• Can I send airtime to someone in my own country?

  No. Ukash air is only available for airtime top up in countries other than the one in which you reside.

• What happens if I enter the wrong destination mobile number?

  If you enter the wrong destination mobile number, and the number you entered is a valid number, the mobile number entered will be topped up when you confirm the transaction.

• What happens if I want to buy airtime which costs less than the value of my Ukash voucher?

  A new 'change' Ukash voucher will be issued to you immediately for the remaining balance from your original voucher.

• Will the change be in the same currency as my original voucher?

  Yes, change will be in the same currency.

• How long does it take airtime to be sent?

  Airtime top up will take place within a few seconds and, in rare cases, up to a couple of minutes. To be sure that your airtime has been sent, please remain on the page that is processing your transaction.

• Does the recipient get the credit immediately?

  Yes, as soon as you get the screen confirmation that airtime has been successfully sent to the recipient.

• Can the recipient start using the sent airtime immediately?

  The recipient will receive an SMS notification and will then be able to use their airtime balance.

• Which countries can I top-up mobile airtime to?

  Please check the available countries here.

• I received an error message saying “Operator not supported”. What does this mean?

  The number you entered belongs to an operator that we do no support yet. We will continue to work on increasing our network of supported operators. Please try again later or try topping up someone else's mobile.

• I received an error message saying “Monthly limit exceeded”. What does this mean?

  Ukash does not impose limits but some receiving mobile operators have set restrictions regarding the number of reload transactions or amount per day. Please try again next month.