• Security Tips

  • Ukash Security Tips - The safe way to shop online

    Ukash revolutionises how you shop online but just like cash some people may want to get hold of your Ukash.
    Here you'll find details of how to:

    • Use Ukash safely
    • How to spot a scam
    • Find out how to report a scam
    • Identify a genuine Ukash website
    • General tips to stay safe online
    • Types of scam

    Use Ukash Safely

    Giving your Ukash code to someone you don't know or a merchant that is not approved by Ukash puts you at risk of losing your money. So keep it safe and use it carefully by:

    • Treating your Ukash codes just like cash
    • Only using Ukash at genuine partner websites, if you're not sure check our list.
    • Never revealing the voucher code or reveal any part of it to anyone else (telephone, email, or letter)
    • Never giving Ukash to people asking for payment up front
    • Only getting Ukash from official Ukash issuing partners and never from 'exchange' sites
    • Checking our website for latest information about scams

    How to spot a scam

    We try to keep up with scams and regularly update the Ukash website. Scams target and request payment, through the Internet, over the phone, by email, by letter or through people. You can learn to recognise a scam by familiarising yourself with some of the typical signs: 

    • Promises of money for little or no effort (lotteries, loans, refunds of bank charges)
    • Deals that sound too good to be true (e.g. sites selling popular electronic items at discount, timeshares and holiday bonds)
    • Alarmist messages and threats of account closures
    • Requests to donate to a charitable organisation after a disaster that has been in the news
    • Bad grammar and misspellings

    How to report a scam


    • If you believe that you are a victim of a scam you should contact Ukash as soon as possible and then report it to your local police (except the UK).
    • In the UK you should contact Action Fraud on 0300 123 2040 or at their website.

    General tips to stay safe online:


    There are two ways you can see if you have a secure connection:

    The first few characters of the web address in your address bar will change to https – the 's' stands for secure.

    You'll see a little padlock icon, in the locked position, appear in the top or bottom right-hand corner of your screen.
    Beware of 'Phishing' Emails. If you receive an email that asks for your personal information, do not click on any link or provide any details; a genuine company will not ask for these details by email.

    Protect your computer by installing anti-virus, anti-spyware and firewall software. Remember to keep it up to date.
    Find out more information about staying safe on sites such as GetSafeOnline or the Microsoft website.

    Official Ukash websites

    Below is a list of all the genuine official Ukash websites – do not provide codes to any sites claiming to be Ukash other than the following:


    Types of Scam


    Loan / Lottery / Bank Charge Scams
    • Never give Ukash to anyone calling you and asking for a fee to arrange a loan or release any money to you. They will ask you to give them a fee in the form of a Ukash code by email or over the telephone. This is a fraud and you will lose your money.

    Genuine companies will never ask for advance fees to be paid in this way


    Fake websites / classified advertisements / Gumtree / eBay Scams
    Criminals are posting advertisements for goods that don't exist on sites such as eBay, Gumtree and Vivastreet. They ask you to send Ukash by email in payment but no goods are supplied.

    • They may also set-up fake websites and email accounts that appear to be Ukash. They may also ask you to send Ukash by email direct to 'carriers' using fake email addresses for well known companies such as UPS and Federal Express.

    • NEVER send Ukash by email as you may become a victim of these scams and lose your money

    Ransomware / Anti-virus / Illegal Downloads
    • Criminals are infecting the personal computers of users after they visit infected web sites. The malware encrypts data on the hard drive and the criminals then ask for a 'ransom' to be paid by Ukash to remove the encryption. They sometimes claim to be from the police or copyright protection organisations.

    • DO NOT give Ukash to these criminals as you will lose your money and may not have the encryption removed. Seek advice from your anti-virus supplier regarding removal of this malware from your computer


    • Tips and advice on avoiding scams, including links to instructions and free software to remove ransomware, is available at Avoidonlinescams.net  


    Timeshare Fee / Holiday Scams

    Never send Ukash to anyone claiming to be able to sell your timeshare or offering holiday bonds. They will ask you to send them a fee in the form of a Ukash code by email or over the telephone. This is a fraud and you will lose your money

    Money Mule Schemes / Mystery Shopping Jobs

    Money mule schemes work by advertising jobs either in emails or on web sites. Once you've accepted the job you'll be asked by your new employer to receive some money into your bank account. You are then asked to get Ukash with this money, keeping a 'commission' for yourself and then to send the codes to your new employer.


    Beware that ACCEPTING THESE FUNDS INTO YOUR BANK ACCOUNT IS A CRIMINAL OFFENCE under anti money laundering laws and you will lose all of the money received.

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© 2006 - 2014 Smart Voucher Limited. All Rights Reserved. Ukash is a trading name of Smart Voucher, authorised and regulated by the Financial Conduct Authority in the United Kingdom as an electronic money institution. The E-Money regulation 2011 allows Ukash to passport into all EEA countries where Smart Voucher Ltd operates, with the approval of the local regulator. FCA Registered No:900007. Company No 4202050 registered in England & Wales: The Counting House, 3rd Floor, 53 Tooley Street, London, SE1 2QN, United Kingdom.