• Support


    Ukash want to support you through getting and using Ukash safely.


     ** Please note that Customer Support will operate from 11 to 19 on the 18th and 21st of April. If your code was lost or stolen please contact our 24/7 Emergency Code Blocking line at 0800 247 85274.

  • FAQs


    If you have a question about Ukash or any of our products and services, check out our FAQs. Browsing the most frequently asked questions by category is quick and simple.

    Find out more

  • Help wizard


    You can now use the Ukash help wizard to answer your questions. You can either select questions by category or simply enter your own to get the answer you're looking for.

    Find out more

  • Contact Us


    If you can't find the answer you need, or you are unhappy in any way with the way the Ukash payment system is operated, you can contact us by phone or email.


    Contact Us

  • Customer charter


    Ukash is committed to providing a quality service to all our customers, this way you can feel confident when spending Ukash online. Here we explain our customer service promise to you.

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© 2006 - 2014 Smart Voucher Limited. All Rights Reserved. Ukash is a trading name of Smart Voucher, authorised and regulated by the Financial Conduct Authority in the United Kingdom as an electronic money institution. The E-Money regulation 2011 allows Ukash to passport into all EEA countries where Smart Voucher Ltd operates, with the approval of the local regulator. FCA Registered No:900007. Company No 4202050 registered in England & Wales: The Counting House, 3rd Floor, 53 Tooley Street, London, SE1 2QN, United Kingdom.