• Contacting Ukash Customer Support

    Please contact your local Ukash Customer Service department using the relevant phone number listed.

  • Country  Language Free From Landlines  Direct
    International Rates 

    Customer Support Hours
     
    UK English 0808 234 6244   020 7806 8902
    Mon - Sat 08:00 - 22.00
    Sun - 11:00 - 19.00 GMT
    Ireland English 1 800 411 073 +44 20 7806 8903
    Mon - Sat 08:00 - 22.00
    Sun - 11:00 - 19.00 GMT
    Spain Spanish 00800 000 85274 +44 20 7806 8910
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    Portugal English 00800 000 85274 +44 207806 8911
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    Italy English 00800 000 85274 +44 20 7806 8914
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    France France 00800 000 85274 +44 20 7806 8915
    Mon - Sat 08.00 - 22:00
    Sun - 11:00 - 19:00 
    Belgium France 00800 000 85274 +44 20 7206 4151
    Mon - Fri 08.00 - 22:00 GMT
    Netherlands English 00800 000 85274 +44 20 7206 4152
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    Germany German 00800 000 85274 +44 20 7206 4153
    Mon - Fri 08:00 - 22:00


    Switzerland German, French,

    English

    00800 000 85274 +44 20 7206 4158
    Mon - Fri 08:00 - 22:00


    Luxembourg French, German,

    English

    00800 000 85274 +44 20 7022 0860
    Mon - Fri 08:00 - 22:00


    Sweden English 00800 000 85274 +44 20 7206 4154
    Mon - Sat 08:00 - 22:00 
    Sun - 11:00 - 19:00 GMT
    Norway English 00800 000 85274 +44 20 7206 4155
    Mon - Sat 08:00 - 22:00 
    Sun - 11:00 - 19:00 GMT
    Poland English 00800 000 85274 +44 20 7206 4156
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    Cyprus English 00800 000 85274 +44 020 7206 4157
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    Austria German, French 00800 000 85274 +44 20 7206 4159
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT 
    Czech Republic  English 00800 000 85274 +44 20 7206 4160
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    South Africa English 011 461 6495 +44 20 7206 4161
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    Canada English 1 888 78 85274 +44 20 7206 4162
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 -19:00 GMT
    Australia English 0011 800 000 85274 +44 20 7206 4164
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    New Zealand English 00800 000 85274 +44 7206 4165
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT
    Brazil Brazilian 0021 800 000 85274 +44 20 7206 4163
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT

    Dominican Republic English,
    Spanish 
    888 751 4932 +44 20 7 022 0823
    Mon - Sat 08:00 - 22:00
    Sun - 11:00 - 19:00 GMT


    *May not work from mobiles or VoIP

    REPORTING STOLEN UKASH CODES    
           
    COUNTRY FREE FROM LANDLINES* DIRECT - INT. RATES  STOLEN CODE HOURS
    UK 00800 247 85274 +49 30 32768 1678  24/7
    Spain 00800 247 85274 +44 20 7806 8910 Mon - Sat   08:00 – 22:00 
    Sun           11:00 - 19:00 
    France 00800 247 85274 +44 20 7806 8915 Mon - Fri  08:00 - 22:00 
    Germany 00800 247 85274 +49 30 32768 1679  24/7
    Canada 1 855 98 85274 +49 30 32768 1678 24/7
    Australia 00800 247 85274 +49 30 32768 1678  24/7
    New Zealand 00800 247 85274 +49 30 32768 1678 24/7
           
    *May not work from mobiles or VoIP    
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© 2006 - 2014 Smart Voucher Limited. All Rights Reserved. Ukash is a trading name of Smart Voucher, authorised and regulated by the Financial Conduct Authority in the United Kingdom as an electronic money institution. The E-Money regulation 2011 allows Ukash to passport into all EEA countries where Smart Voucher Ltd operates, with the approval of the local regulator. FCA Registered No:900007. Company No 4202050 registered in England & Wales: The Counting House, 3rd Floor, 53 Tooley Street, London, SE1 2QN, United Kingdom.